It has unilaterally degraded the service hoping that most of the customers may not be able to understand why some if their services have stopped functioning. Unfortunately, customer service may not be the top of the agenda for the Company as it refuses to inform its customers and refuses to even raise a proper bill. While it is the prerogative of any company to price its products as per its own plans, there is a need to remember that a change in tariff plan needs to be notified to the customer. Any requirement of such service would now require a subscription to what the company calls as a “Static IP address” which may simply be a set of IP addresses in which full services are configured as against other customers.Īs a result of this change, for the users of ACT broadband service, “Secure FTP Access” has now become a “Value Added Service” for which a separate fee needs to be paid. It has de-linked some aspects of the “FTP access” which some experts say has been done by blocking some open ports used for FTP access. The Company has implemented a new tariff plan without providing any notice to its customers which restricts its internet service to the basic level of “Browsing” and “E Mail”. It has modified its tariff plan to create a new revenue model for the company by stripping the existing service of some of the features. Now when Reliance Jio has started setting up its own optic fiber network which is already been introduced in some cities on an experimental basis, ACT appears to be responding to the threat strangely by degrading the existing service shutting out the competition with improved services. In view of the high bandwidth provided by the technology and with no major competition, the Company expanded its business into several cities in India. Ltd.) has been an Internet Service Provider which was the first service provider (particularly in Bangalore) to offer internet access service through optical fiber network. ACT Fiber net (Atria Convergence Technologies Pvt.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |